FAQ’S


  1. Why are there so many products?

The products are complementary and it is a system so customer can choose which method is easier for them to maintain. Each product also has a different effect so a person can take one product after a treatment period for maximum effect.

  1. Who cannot take the product?

The product is NOT for: kids below 12 years old, pregnant and breastfeeding women, people with heart disorders and undergoing anti-hypertensive treatment.

  1. Can people with allergies take the product?

People who are allergic to specific ingredients in the product cannot take it (for example, person is allergic to pineapple and the Kilo Off powder drink has pineapple, so she cannot take it). The capsule is not recommended for people with fish allergy.

  1. Can diabetics take the product?

These 4 products are safe for diabetics because they provide very few carbohydrates. As a precaution, we advise to use Kilo off during a meal to avoid sudden glycemia variations. You may also consult with a doctor.

  1. Can products be taken together?

Yes you can for a faster effect but we recommend for first-time user of supplements to complete one cycle of a product first to be sure. Remember to space the products throughout the day and DO NOT take at the same time. Please prefer to the Programs tab.

  1. Can I take products continuously?

We recommend at least a 1 to 2-week break between a complete cycle (around 15 – 20 days) of taking the product to allow your body to recover from a slimming period. However, you can take a product right after a complete cycle if it is a different product. For example you just took the powder drink for 20 days, then you can immediately take the capsule afterwards.

  1. Should I continue with my diet and exercise when I take Kilo Off?

Yes. Food supplements should be taken in the framework of a varied and balanced diet and healthy lifestyle, with controlled calorie intake and regular physical activity. Kilo Off improves the effects of diet and exercise (taken before exercising).

8 days but if you have any excess after 8 days, you can still drink this as long as it doesn’t exceed 10 days. Leave 1-week intervals between slimming periods.

  1. What side effects should I expect?

The product may act differently on different people. If you go beyond the recommended dosage, the products may have a laxative effect. Other common side effects may include:

– Wakefulness and energy (particularly for the Powder Drink and Purple Drink. As such we recommend not to take these two products at night.)

– Increased trips to the bathroom to urinate (expelling and decreasing water retention)

– A momentary heated sensation in the tummy (for the capsule due to the Pepper extract)

– Increased sweating especially after exercise (products increase fat burning)

     9. Return & Exchange Policy

For safety and hygiene purposes, we do not allow any returns and exchanges of items.

Exchanges can be processed if there is a manufacturer defect or damage. Shipping fee will be shouldered by the buyer for the exchange and once product is received in our office in good condition, we will ship back a replacement.